We get a lot of questions about our knives, features, and the ordering process. Many of the most common are found on this page. Please review these for an answer to your question and if you cannot find it please do not hesitate to contact us.

Ordering

Order Processing – How are orders processed in terms of priority?

We fulfill orders on a first-come, first-served basis whether you’re an individual buyer or a dealer. But it should be noted that most of our dealers submit orders consistently every year, so they will receive knives on a regular basis.

Are your knives available for immediate shipment?

Unfortunately, we do not have knives available from stock. Demand is generally so great for all models that we normally have a backlog of years. Currently, we are scheduling knife deliveries into year 2022, 5 years production.

Randall knife order limit is one knife every three months per household. The limit on extra features that may be ordered on a knife has been set to five chargeable features.

Order Limit – Does Randall have an order limit?

Unfortunately, due to the extended backlog of orders which now exceeds five years, Randall Made Knives has found it necessary to limit individual orders to one knife every three months per household. Beginning November 1, 2007, the extra feature limit is five chargeable features. Your cooperation with the limits are greatly appreciated. If we may be of assistance with the specifications, please don’t hesitate to contact us.

Change Orders – Do you accept change orders? Is there a fee?

Model number, size and feature changes are very limited. A “one-time” change order request may be submitted in writing. The cut-off date for changes is six months prior to the ORIGINAL scheduled ship date. Once an order is in production, no changes are accepted. Sorry, no exceptions. A change order fee applies to each knife, plus the cost of the model/feature change.

Prices – When I order a knife, do I pay the price in the catalog now, or the price when it’s shipped?

A $50.00 deposit paid on a single knife order will guarantee you the current price upon delivery. Standard sheaths are included in the price guarantee. ***Special order sheaths, such as black, waxed, left hand, etc., are not included in the price guarantee.*** Deposits are not transferable and non-refundable.

Shipping – What are your methods of shipment?

USPS – U.S. Priority Mail to a post office box number or street address. (RMK Standard Shipping Method)

UPS – United Parcel Service to a physical street address. (By special request in writing)

RMK requests your email address to forward tracking information the day we ship your knife.

Prices – How can you justify the price of your knives?

We make every effort to keep our prices reasonable for hand-crafted work, and in comparison to others supplying hand-made knives we’re quite low. But certainly you can pay much less for a knife. That’s why for years, we have reminded customers of this quote from John Ruskin: “Quality. There is hardly anything in the world that some men cannot make a little worse and sell a little cheaper, and the people who consider price only are this man’s lawful prey.”

If there’s such a demand, why don’t you expand, so that orders don’t take so long to fill?

Our philosophy has always been to make the best knives we can make, rather than the most knives we can make. We occasionally do add people to our family of craftsmen, but frankly, it is difficult to find experienced individuals who are willing to devote the care to their work that we expect. We simply won’t do anything to sacrifice the quality of our knives, and we’re convinced that this commitment is what makes our knives so popular. We regret the delay, and we appreciate your understanding.

General

What is the Randall Made Certification & Guarantee?

Certification & Guarantee

We certify that every Randall Made™ knife is 100% handmade in our own workshop and that it is made of the finest quality material obtainable. We further certify that the blade is hand-forged from the finest imported .01 tool steel or made of the best stainless steel, hand ground, hand honed, hand polished, that the blade is keen, perfectly balanced and perfectly shaped for its use, and that the material in the handle, whether heavy sole leather, stag, rare wood or another material, is genuine, and that the sheath is the finest obtainable.

We warrant that each Randall Made™ knife is free from defects in manufacture and will be replaced should any appear, when in use by original owner.

Randall Made™ will not be responsible for secondary work added to the Randall Made™ knife after the original purchase.

Randall Made Knives is celebrating 80 years in business. Whats new?

Randall Made Knives introduces the new Ward Gay Model. This model configuration was designed for big game purposes by Ward Gay, famous Alaskan guide and bush pilot.

Click here for RMK’s Non-Catalog Model IV Knives.

 

Showroom hours and Museum hours

Business Showroom hours are Monday through Thursday, 7:00 am to 5:00 pm.

All current models in production are displayed in our Showroom.

MUSEUM hours are Monday through Thursday  10 AM to 4 PM

Stop in the knife shop and we will direct you to the Museum building.

Closed on Friday, Saturday and Sunday.

 

Dealers – Are RANDALL MADE knives sold through dealers? I can’t find one near me.

We do have a select and limited group of authorized dealers, with no plans to expand our network. Usually, they will advertise in the yellow pages of the phone book. If you’ll send us your address, we’ll be happy to direct you to your nearest dealer, or you can always order from us, as about 70% of our customers do.

I have a Model #1 purchased years ago and one I bought recently. They’re not exactly alike. Why?

Anything that is truly hand-made is unique. There is simply no way to hand-make exact duplicates. That means one Model 1 might be slightly longer or shorter than another Model 1. Plus, over the years we have varied particular Models somewhat to improve them.

Kits and Special Forge – Are RANDALL MADE kits or special forgings available?

Sorry, but no, the specialized nature of our hand crafting process doesn’t make kits feasible and the current backlog of orders prohibits special forgings.

Knives

What is the Randall Made Certification & Guarantee?

Certification & Guarantee

We certify that every Randall Made™ knife is 100% handmade in our own workshop and that it is made of the finest quality material obtainable. We further certify that the blade is hand-forged from the finest imported .01 tool steel or made of the best stainless steel, hand ground, hand honed, hand polished, that the blade is keen, perfectly balanced and perfectly shaped for its use, and that the material in the handle, whether heavy sole leather, stag, rare wood or another material, is genuine, and that the sheath is the finest obtainable.

We warrant that each Randall Made™ knife is free from defects in manufacture and will be replaced should any appear, when in use by original owner.

Randall Made™ will not be responsible for secondary work added to the Randall Made™ knife after the original purchase.

Does RMK sell pieces or parts of knives?

RMK only sells a finished product.  We are unable to sell pieces or parts.  Please see FAQs for refinish and repairs.

Features

What is ‘Thuya Burl’ Wood Handle Material?

Thuya Burl is native to Northwestern Africa. It is a very dense material. It is a beautiful burl wood with lots of natural figure.

 

Extra Features – What extra features do you offer on the various models?

Randall offers many extra features which are illustrated in the catalog and not shown on the website. There are literally thousands of possible configurations. Please take a moment to request the printed catalog and carefully review the options before ordering. Once an order is placed, model and feature changes are limited. There is a change order fee, plus the cost of the model/feature change. Beginning November 1, 2007, there is an extra feature limit of five chargeable features on a knife order.

What is the current ivorite handle material?

This is a dense phenolic resin material, white in color and linen based. Field tested to be very durable as  the linen micartas are. Randall offers this new handle material on small and medium knives and bowies up to a 9″ blade length. Randall does not offer the ivorite on full-tang knives. If you order from the Randall catalog, the ivorite is shown on page 26.

#25 handle – On which models is the #25 handle configuration (leather/stag/leather) available?

The #25 handle is standard on the #25, and available on models #26, #27, #12-9″ and #12-9″(#14 grind). This is a difficult handle to construct and due to time constraints we have to limit the availability.

01 carbon tool steel or Stainless – Should I order my knife with a stainless steel blade or carbon tool steel blade?

That’s one of the most common questions we get. We feel that high carbon tool steel holds a better edge by about 10 percent and it’s much easier to hone. Stainless, however, is more resistant to corrosion and staining, so it’s generally the better choice for use in humid or saltwater conditions. Consider how frequently you’ll use and hone your knife–and where you’ll use it–then decide which material is best for you.

Refinish & Repairs

Refinish or Repair–How can I have my RANDALL MADE knife refinished or repaired?

Send us your Randall knife (limit of two at a time) in a box with points completely protected and complete instructions for the work to be done. We’ll then extend a regular mail  written quote before starting. Repairs typically take six to nine weeks. It is not the policy of Randall Made to work on knives that have been altered, including the old kit blades; these knives are not covered under the Certification and Guarantee. Address for shipment via US Postal Service, shipment via UPS or other carriers: 4857 So. Orange Blossom Trail, Orlando, FL 32839. Note effective September 11, 2001, Randall is not offering re-handle jobs, nor do we repair sheaths. Spare time and space is devoted to filling military knife orders for our active military customers.

Please note regarding Insurance:  The quote for repairs/refinishing will include  insurance on the knife(ves).  The insured value is based on “current year” prices.  If you would like a higher insurance amount quoted, please state the amount in your request for quotation letter when sending us the knife.

Sheaths

Model C Sheath – How to thread nylon cord

Model  C  Sheath —– How To Thread Nylon Cord?

Two — 3 foot cords

One — 2 foot cord

Take  one  3 foot  cord

With sheath facing you, thread one cord into front top holes (front-to-back) all the way through the belt loop back-side holes and pull through evenly. This cord can be tied to web belt.

Take  one 2 foot cord

Note: back two rows of holes on leather belt loop are not used.

Knot one end  and thread the other end of cord through bottom right hole on front of sheath, front-to-back until the knot holds its place in bottom right hole.   (Do not thread cord through the back leather loop.)  Pull cord back-to-front through right middle hole and across to continue to thread the cord into the left middle hole,  front-to-back, and then through the bottom left hole,  back-to-front, toward front of sheath.  Knot the second end. Pull cord to tighten so that the knotted ends are against the front of the sheath.  When the knife is sheathed, pull this cord  to “cinch” handle tight to sheath.

Take  one  3 foot cord

Bottom of sheath has a tab with two holes.  Thread the cord front-to-back and pull through evenly for leg tie-down.

 

 

Sheaths – Is there an extra charge for sheaths?

A standard sheath is supplied with all models with one knife exception being the model #9 Pro-Thrower, the sheath is extra. The price of the standard sheath is included in the base price of the knife. If you order a special sheath spec, such as a black sheath, a waxed sheath or a left hand sheath, there is an additional charge and the special “sheath” spec is subject to future price increases.

Replacement Sheaths – Does Randall offer replacement sheaths?

Randall does offer replacement sheaths. The Randall knife is required in-house for the replacement sheath. Standard sheaths are in stock, however, a special order sheath, such as black, waxed, left, or a knife with a forward curved hilt, these sheaths will take approximately five weeks for ordering.

International Orders

International Orders – Permits and Regulations

Be advised of your local import and export regulations on fixed-blade knives.  MOST  Countries have limits on the blade length and/or prohibit double-edge knives. Most Countries require a special permit or license to import knives. It is the recipients responsibility to obtain proper permitting or licensing.

Regulations: To conform to US Export/Import licensing regulations, a Commercial Invoice reflecting current retail prices accompanies all international shipments. Randall utilizes air services of the U.S.Postal Service and United Parcel Service. All international shipments are insured “door-to-door” for the full value of the order. Returned packages will be subject to additional shipping and handling fees.

Shipments to South America are restricted and due to the experience loss and claim rate of 100%,  Randall does not ship to South America. The customer may utilize a USA address for delivery.    Sorry, no exceptions.

the Museum

Randall Museum is Now Open

The Randall Museum is open.

Hours of operation are: Monday through Thursday  10 AM to 4 PM.

Please stop in the Knife Shop Showroom first  and we will direct you to the Museum.

The Knife Collection is displayed in the  Randall Estate home on the knife shop property.  Approx. 4000 sq.ft. of area displays   Randall Knives, old and new and one-of-a-kind RMKs!     Many other knife artisan’s are represented in the collection along with  articles of interest.   A collection of  Folders is also on display.

Thank you for your interest and we hope you enjoy the museum.

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